Cancellation Policy

At Cascade Massage Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 24-hours in advance so we can fill your spot with clients on our waiting list that would love to come visit us. 

Late Policy

If you are 10 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. ARRIVAL TIME: Please arrive to your appointment at least 5 minutes prior to the scheduled time. 

Refund Policy

Services: Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.

If you are not like your massage during the session, please let us know in first 15 minutes, we will stop the services and you will not be charged.

Gift Certificate Policy 

​Gift certificates purchased can not be returned, no exceptions. Gift certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased cost from our suppliers.